Refund & Return Policy
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George K. Walker Florist strives
to provide the best customer service available. It is our belief that as
a real flower shop we understand and appreciate the concerns of Internet shoppers
regarding the security and proper fulfillment of their orders. We have established
this return/refund policy to provide our customer with a complete understanding
of how replacement orders or refunds are processed:
1) If any customer claims an order was not delivered we ask that we are given
at least 24-48 hours to contact the filling florist to determine what occurred.
In many cases delivery was attempted but either the recipient was not home and/or
no neighbors were available to accept the order. We reserve the right to attempt
a redelivery if this occurred. If a florist created an arrangement and attempted
a delivery then that florist should be given the opportunity to complete the delivery.
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2) If it is determined
that the filling florist did not make the delivery attempt it is our policy to
provide you with a refund. We always ask that the filling florist provide an apology
arrangement to the recipient if it is determined that the filling florist was
at fault regardless of the circumstances.
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3) If an order is filled
and delivered to the recipient and there is a question of the quality of the arrangement
then the recipient should contact the florist who made the delivery. In almost
every case the filling florist will gladly replace the arrangement. To request
a replacement either the filling florist or George K. Walker Florist must be contacted within
72 hours of the delivery. Bear in mind that flowers are perishable. Proper care
is required. It is the responsibility of the recipient to follow any care instructions
provided by the filling florist. No refunds or replacements
will be made for any order should the recipient or sender not notify the filling
florist or George K. Walker Florist within 7 days of the original delivery date. A link to
this page is provided with every order confirmation receipt emailed to the sender
when the order was made. A link to this page also exists on nearly every page
of George K. Walker Florist. It is the responsibility of the sender to review all of the
information provided in the emailed receipt or on George K. Walker Florist relating to refunds
and/or replacements.
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4) If an order is filled
and it is determined that inappropriate or unauthorized substitution has occurred,
we reserve the right to have the filling florist replace the arrangement.
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5) George K. Walker Florist will refund
any purchases if the filling florist fails to provide a resolution to any problems
that occur during the preparation and/or delivery of the item.
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6) George K. Walker Florist reserves
the right to reject any order provided to us that we deem questionable or possibly
fraudulent. When George K. Walker Florist receives an order, we review the entire order and
periodically compare the information provided to us with the bank of the person
placing the order. If we determine that fraudulent information is provided we
will send an email to the sender to inform them of the situation to determine
if the information was provided in error.
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7) Should any customer
place an order through George K. Walker Florist and then need to cancel the order, the cancellation
must be made prior to the delivery of the order. If the cancellation is received
after the order is delivered then no refund can be issued.
Cancellations cannot be accepted if a customer places an order but provides information
that prevents direct delivery such as in the case of a bad work or home address.
The customer can obtain new information so the order can then be properly delivered
using correct information. This is to protect the florist who fills the
order and then attempts to make a delivery.
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8) If you placed an order
and indicated "Yes - Substitutions Allowed" George K. Walker Florist will attempt
to fill the order as closely as possible however if the container, flowers or
other items that comprise the order are unavailable then the order will be substituted
with content equal to the original value of the order.
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9) George K. Walker Florist is not
responsible for any order where the recipient refuses to accept the item. George K. Walker Florist
will not issue refunds to any customer where the recipient, for whatever reason,
will not accept the item or refuses delivery.
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10) George K. Walker Florist is not
liable for customer errors that result in the over-ordering of a product. During
the checkout process the customer is provided with a total of the order PRIOR
to the order being submitted. The customer is given the option to remove
items or reduce the quantity ordered. George K. Walker Florist makes every effort to
review orders where multiple quantities of a same item are ordered but we do not
guarantee, nor are we liable, for any order sent out exactly as the customer ordered.
If a customer orders more than one of any single item but meant to send a lesser
quantity and the ordered amount is sent to the recipient, no refund can be offered
since what was ordered is what will be delivered.
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11) When a customer allows
substitutions this means that the sender is allowing the filling florist to use
those flowers they have available to work with in trying to keep the arrangement
as similar as possible. This may mean that the recipient does not necessarily
receive an arrangement identical to what is pictured though every effort is made
to do so. In cases of specialty items, such as items in an FTD ceramic container,
if no florist has the arrangement than the order will be filled to the value spent
using a different container that may not be similar to the one pictured.
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12) Regarding international
orders, once an order has been transmitted to the overseas
office it cannot be canceled for any reason. If a sender provides
incomplete or inaccurate information the sender is responsible for updating the
information so the overseas florist can complete delivery of the order.
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occasions
