What
if I accidentally submitted my order twice? Not to worry.
You will receive two receipts. Our web site does not automatically bill your credit
card if you purchased with a credit card. We review each and every order
so if we see that the order is a duplicate we will only process one and bill your
credit card the correct amount. To verify only one order was processed and billed,
please forward the second receipt to us at orders@sendroses.com.
What
are the service and delivery fees? The only fee
in addition to your selected product is our $8.95 service fee. This includes all
handling and delivery and is backed by our 100% Guarantee. Products that are shipped
via FedEx or UPS may incur charges for special shipping, which will be presented
to you when you order. Shipped products are not subject to the service charge.
I
want to send an order going to a recipient outside of the United States or Canada.
What should I do?
For orders going outside of the US or Canada, use must use our INTERNATIONAL
section to place your order. For all international orders a $12.00 wire
fee will be added to the total of your order once we have received it.
Can I add other items such
as balloons or stuffed animals to items that are shipped using FedEx or UPS?
No. The gift baskets and other direct shipped items
offered on our website are sent via FedEx or UPS depending upon the type of shipping
method you have selected. Ground shipping may take anywhere from 3-7 days
(excluding weather conditions, holiday and weekends) and dependent upon weather
conditions. These items are sent directly
from the factory so stuffed animals and Mylar or latex balloons cannot be added
into the boxes.
I placed an order for today's
delivery but it did not arrive. What happened?
Any combination of things may have
occurred. First, if the order was received after noon in the recipient's
time zone the order may be processed the next working day, as indicated at the
bottom of almost every product page on our web site. If the recipient was
not at home the order may have been left with a neighbor and the recipient's door
was tagged or the filling florist may have tagged the recipient's door and returned
the order back to their store awaiting to hear from the recipient.
I wish to send something
to a hospital. Are there any special instructions? Yes.
Most hospitals will not allow deliveries if the recipient is in ICU. The
normal procedure is for the florist to hold the order until the hospital assigns
a room to the patient. Almost every hospital confirms that the patient is
in the hospital when the flowers arrive but they may have a flower delivery desk. Once
the flowers are delivered the desk may take anywhere from a few minutes to a few
hours before they are delivered to the room. Should it be discovered that
the patient was discharged before the flowers were delivered to the room, we will
contact you to see if a home address is available to make the delivery to or offer
you the option of canceling the order.
What kind of quality guarantee
do I receive when ordering flowers through your website?
We guarantee that fresh flowers will remain in acceptable
quality condition for no less than 5 days. Plants are usually guaranteed
for approximately 2 weeks. Proper care of both flowers and plants must be
maintained and you should always follow the care instructions provided by the
delivering florist. Should the recipient not receive these instructions,
the recipient should feel comfortable to contact us or the filling florist to
receive verbal care instructions. If you every question the quality of the arrangement
you must contact us by email or telephone
(800-666-5790) within 3-5 days of the date of delivery. Quality issues brought
to our attention after that cannot be honored as it takes away the florist's ability
to inspect the item. No refunds or replacements can be made should the recipient
not provide the florist with the ability to pickup or inspect the item delivered.
To view our entire return, replacement and refund policy,
click here.
I ordered a specific item
but something different was delivered. Can you explain this?
The products displayed on our web site represent the kind of arrangement
that will be made. Each item has its own code number and that number is transmitted
to the filling florist. It is their responsibility to delivery the item as close
as possible with substitutions being made only within reason so as to not differ
greatly from the original photograph. The only exception to this are FTD specialty
items. Should any FTD florist substitute one of these specialty items with a container
that differs in any way from the photo, contact us immediately so we can have
the item replaced.
I placed an order for Sunday
delivery but then realized that Sunday delivery is unavailable. What will happen
to my order? We will make every attempt to
contact you via email to confirm either a Saturday or Monday delivery. If the
order is placed on Saturday then Monday delivery will be made. If you placed your
order after 12:00 Noon on Saturday or Sunday FOR SUNDAY DELIVERY then the delivery
will occur on the following business day automatically without any email notification.
Every page of our website that displays the main products selections states that
Sunday delivery is unavailable as does the confirmation email that you will receive
from us once the order is placed.
I believe my order was not
delivered. What steps do I need to take? First,
if the question of non-delivery is made because you have not heard from the recipient
we recommend that you contact them first. A florist will provide a delivery confirmation
if the claim of non-delivery is made but such information may take 1-2 days to
obtain.
Is the information that
I provide on sendroses.com secure and is my privacy assured?
SendRoses.com
has SSL security that makes certain that the information transmitted from us to
you and vice-versa is encrypted during the transmission when you a secure web
browser. Since our launch of SendRoses.com not a single transaction has been
compromised.
SendRoses.com does not resell or provide anyone outside of our organization with
ANY information about you or the recipient or your shopping habits. To view our entire privacy statement click here.
|
occasions
